ggt99 Privacy Policy
ggt99 places the highest importance on protecting your personal information. This policy provides a full description of how we collect, use, and store your information.
About This Policy
ggt99 ("we", "our", "platform") provides a safe and reliable online entertainment service for players in Bangladesh. When you use our website (ggt99.cam), register, or use any of our services, you agree to the terms of this privacy policy.
This privacy policy describes what types of information we collect, the purposes for which we use it, who we share it with, and the steps we take to protect your privacy. We are fully responsible for our users' personal information and keep your data secure using modern security technologies including SSL encryption.
What Information We Collect
ggt99 only collects information that is necessary for providing our services, managing accounts, and meeting legal obligations. We may collect the following types of information:
Personal Identification Information
When you create an account or use services on ggt99, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may use the service)
- Email address
- National ID or passport number (for KYC verification)
- Bank or mobile financial service account information (for payment processing)
Transaction and Activity Information
Information related to your activity on our platform, such as:
- Deposit and withdrawal history (via bKash, Nagad, Rocket, Upay)
- Betting history and game activity
- Bonus and promotion usage records
- Customer service contact history
Technical and Automatically Collected Information
Information collected automatically while you use our website:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Website usage patterns and page visit information
- Referral source and traffic analysis data
Purpose of Using Information
ggt99 uses collected information only for specific, legitimate, and transparent purposes. We process your information for the following reasons:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, password recovery, and account security | Contractual necessity |
| KYC Verification | Verifying age (21+) and identity to ensure responsible gaming | Legal obligation |
| Payment Processing | Managing deposits and withdrawals via bKash, Nagad, Rocket, and Upay | Contractual necessity |
| Customer Service | Providing support via live chat and email, and resolving complaints | Legitimate interest |
| Fraud Prevention | Identifying suspicious activity to maintain platform security | Legal obligation and legitimate interest |
| Service Improvement | Analysing user experience to improve the platform | Legitimate interest |
| Promotional Communication | Informing you about bonuses, offers, and updates (based on consent only) | Consent |
Information Sharing Policy
ggt99 never sells your personal information to third parties. However, in certain circumstances we may share information on a limited basis:
Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software suppliers. These partners are contractually bound to comply with our privacy standards.
Legal Authorities
In the event of a court order, regulatory request, or legal requirement, we may be obligated to share information with the relevant authorities. In such cases we will provide only the information legally required.
Fraud and Security
Information may be shared with relevant authorities to protect the integrity of the platform and prevent money laundering. This is done in the interest of all players' safety.
Cookies and Tracking Technologies
ggt99 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These are necessary for the basic functionality of the platform. They store login sessions, security tokens, and user preferences. They cannot be disabled.
Analytics Cookies
Used to monitor and improve website usage. They collect information about pages visited, time spent, and errors. You can disable these.
Functionality Cookies
These help remember your language preferences, game settings, and other personalised options. They make your experience smoother and more enjoyable.
Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
Data Security Measures
ggt99 applies industry-standard technical and organisational measures to protect your personal information. Our security infrastructure includes:
- SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption, which safeguards your information from third-party access.
- Two-Factor Authentication: Two-step verification is available to add an extra layer of security to your account.
- Secure Data Storage: Your personal information is stored in encrypted databases and is accessible only to authorised staff.
- Regular Security Audits: Our systems are kept up to date through regular security audits and vulnerability testing.
- Access Controls: Role-based access controls are enforced for staff so that only those who need it can access sensitive information.
- Fraud Monitoring: Automated monitoring systems run continuously to detect suspicious transactions and account activity.
Your Rights
As a user of ggt99, you have the following rights over your personal information. Contact us to exercise these rights:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Providing accurate information helps improve the quality of your service.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain other types of processing. We will review your request in a timely manner.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format that can be transferred to another service.
Right to Restrict Processing
In some circumstances you may request that the processing of your information be restricted, such as when there is a dispute about the accuracy of the data.
Data Retention Period
ggt99 retains your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements:
Account Information
Account information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a set period in accordance with legal obligations.
Financial Transaction Records
Transaction records are retained for an extended period in accordance with anti-money laundering (AML) regulations and other financial regulatory requirements. This information is kept for audit and legal purposes.
Communication History
Records of contact with customer service are retained for a reasonable period for security reviews, dispute resolution, and service quality improvement.
Deletion and Anonymisation
Once the retention period has ended, or upon a valid request from you, we securely delete or anonymise your information so that you can no longer be identified.
Protection of Minors
ggt99 strictly follows an age verification policy. Our platform is for persons aged 21 or above only. We do not intentionally collect any personal information from minors.
If you believe a minor is using our platform, please notify us immediately at [email protected]. We recommend reading our Responsible Gaming page to learn more about responsible gaming.
Policy Changes and Updates
ggt99 may update this privacy policy from time to time. Changes may occur due to service improvements, legal changes, or business requirements.
Notification of Changes
If there are any significant changes to the privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the website
- The "Last Updated" date at the top of the page will be changed
Consent to Changes
Continuing to use the platform after an update indicates that you have accepted the revised policy. If you do not agree with the changes, you have the option to close your account.
To receive a copy of a previous version of the privacy policy, contact us at [email protected]. We will provide it within a reasonable time.
Third-Party Services
Our platform uses technology from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers may have their own privacy policies.
Data Processing by Game Providers
While you play games, technical data such as game session data and results may be processed on the game providers' servers. These providers use this information to ensure fair play. They are under contract with ggt99 and are committed to the proper use of personal data.
Role of Payment Processors
Mobile financial service providers such as bKash, Nagad, Rocket, and Upay process transaction data according to their own privacy policies. We share only the minimum information necessary to confirm successful transactions.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team: